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What should I confirm before booking an accessible vehicle?

Confirm passenger and mobility-device dimensions where relevant, boarding arrangements and luggage. Agree collection location, return journey and how changes are handled. Ask privately about individual requirements and keep the confirmation instead of assuming a general fleet photograph identifies the booked vehicle.

Which details are worth checking?

Use these points to prepare your questions and compare the options relevant to you:

• Boarding
• Equipment fit
• Return plan

What should you confirm before deciding?

Choose around the actual task and your practical needs. Compare the complete arrangement, including anything that must be booked or paid for separately. A clear written confirmation is more useful than assuming a representative photograph includes every feature shown.

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