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What should I check before arranging a document collection?

Separate items you must retain and check which materials can go in the collection. Ask what record of the service is available and who handles the documents. Keep access and contact details private, and agree any requirements before handing over personal or business records.

Which details are worth checking?

Use these points to prepare your questions and compare the options relevant to you:

• Retention decisions
• Handling
• Service record

What should you confirm before deciding?

Before making a final choice, check that the offer covers the arrangement you actually need. Ask how changes are handled and who answers follow-up questions. Record the confirmation so the practical details are available when you need them.

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