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How can editors explain proofreading and rewriting separately?

Define the level of review and output clearly. Explain tracked changes, version control and customer approval. Avoid presenting a proofreading service as specialist certification outside the agreed scope. A useful brief identifies audience, style and deadline, with a secure route for private material and clear terms for later revisions.

Which details should customers be able to understand?

Make these points easy to find and explain accurately in an inquiry:

• Document type
• Review level
• Subject
• File version
• Marked changes
• Confidentiality

How can you put this into practice in Webster Groves?

Test the inquiry route and make the next step easy to find. Ask the team which questions customers still raise, then improve those points. Keep public information aligned with the actual service, including any limits, changing availability or booking conditions.

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