October 18, 2026
Explain assessment, fitting and product support without promising universal suitability. Separate hire and purchase, with maintenance responsibilities clear. Customers should know how to obtain appropriate individual guidance and operating instructions. Avoid implying that a product selection page replaces a professional assessment where one is needed.
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October 18, 2026
Confirm assessment, fitting and instructions before deciding. Compare the complete purchase or hire arrangement, including maintenance and return terms. Ask who answers setup questions and avoid altering equipment or using an unfamiliar aid based only on generic online advice.
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October 18, 2026
Ask an appropriate professional about equipment suited to the intended user and task. Describe access, transport and storage requirements as part of the inquiry. A product photograph, price or popularity does not establish that a mobility aid is suitable for an individual’s needs.
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