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What accessibility information should my business publish?

Publish concrete access details, including entrances, steps, seating and toilets where relevant. Provide a contact for individual questions and update information after layout changes. Avoid an absolute accessibility claim when specific features and practical limitations would help customers make a better-informed decision.

What would make the information more useful?

Describe specific features rather than a single broad label. Explain the available entrance, seating and facilities, with a route for questions. Check the information after layout changes and avoid promising assistance that staff or the building cannot actually provide.

How can you put this into practice locally?

Use a simple review routine when details change: update the original information, check its public appearance and correct any shared version still in use. Ask the team which customer questions remain unclear and improve those points before adding more promotional messages.

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