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What information should a massage business provide before booking?

Provide clear treatment descriptions, appointment duration and consultation arrangements. Explain how clients can discuss preferences or concerns privately. Keep professional qualifications accurate and avoid claiming guaranteed medical outcomes; booking information should help a client choose a suitable service.

What would make the information more useful?

Tell clients how to raise preferences and suitability questions before the appointment. Explain treatment time separately from check-in where relevant. Keep records and personal information private, and describe the service without promising a cure or a guaranteed individual outcome.

How can you put this into practice locally?

Choose one service page or listing to update first. Ask a colleague to follow its instructions as a new customer, then correct any uncertainty before sharing it more widely. Record the questions that still arrive so the next revision answers a real need.

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