GoList news & guides

How can repair shops explain inspection findings to customers?

Explain findings with plain descriptions, measurements or photographs where useful. Separate recommended work from work the customer has authorized. Give customers time to understand the scope and costs, and avoid using unclear inspection language to pressure them into unrelated repairs.

What would make the information more useful?

Use a consistent report that explains the observation, its significance and the recommended next step. Photographs or measurements can help where appropriate. Keep work needing prompt attention distinct from routine observations and record what the customer has actually authorized.

How can you put this into practice locally?

Before sharing an update, read it as someone unfamiliar with the business. Remove unexplained jargon and clarify anything that could change a customer’s decision. Keep the final description available to staff so online information and direct replies remain consistent.

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